DT - Frequently Asked Questions

Find quick answers about designing, selling, orders, and support.

About DesignTerus

What is DesignTerus?
DesignTerus is an online platform that allows users to design, customize, and sell t-shirts or purchase ready-made t-shirts. It connects designers, buyers, and suppliers in one system.
Who can use DesignTerus?
Anyone — from individuals who love personalized fashion to small brands, influencers, or designers who want to create and sell their own t-shirts.
Do I need any design experience to use DesignTerus?
No. The built-in design tool lets you upload artwork, design, draw, add text, and preview in real time.

Design & Customization

How can I start designing my t-shirt?
Go to Design Your Own, choose your preferred colour and size, then use the built-in editor to upload artwork, design, draw, or add text.
What file types are supported for upload?
PNG, JPG, and SVG with a minimum of 72 dpi.
What is the print size?
T-shirt sizePrint size (mm)
S295 × 306
M319 × 329
L334 × 350
XL328 × 384
XXL356 × 406
All measurements are in mm with ±5 mm.
Can I preview my design before ordering?
Yes. You’ll get model and flat mockup previews before checkout to see how your design looks on the product.
Can I save my design for later?
Yes. Log in and click Complete Design. You can return anytime to edit, purchase, or publish it for sale.
What printer will be used for DTG and DTF?
Epson SureColor SC-F2230 is used for both printing styles. See the product page for more details.

Selling & Earning with DesignTerus

How can I sell my designs on DesignTerus?
Once satisfied with your design, click Advertise. The DesignTerus team will notify you once your design is eligible for selling. Eligible designs appear in the Ready-Made Design tab, and you earn profit for every sale.
How do I set the price for my product?
The system calculates a base cost (printing + material + handling). You set your markup; the difference is your profit.
When and how do I get paid?
Payouts are made within 2 working days via bank transfer or e-wallet once the buyer’s payment is confirmed.
Can I sell the same design on other platforms?
Yes, as long as you own the rights to the artwork.

Orders & Purchases

How do I place an order?
Browse Ready-Made Designs or create your own design, save it, and add to cart for purchase.
What payment methods are accepted?
Credit/debit cards, online banking (FPX), and e-wallets (Touch ’n Go).
How long does it take to receive my order?
Standard delivery takes 3–7 working days after payment confirmation. Same-day delivery is available for Klang Valley if you order before 12:00 PM.
How can I track my order?
After checkout, you’ll receive a tracking number via email or in your dashboard. You can also check delivery status in your Order History.

Delivery & Returns

What are the delivery charges?
Delivery fees are calculated at checkout based on your location and the selected courier.
What if I receive a defective or wrong product?
Contact support within 7 days with clear photos. We’ll replace or refund items that are defective due to printing or production errors.

Account & Support

How do I create an account?
Click Sign Up and register using your email or Facebook. You’ll need an account to design, sell, or track orders.
How can I contact DesignTerus support?
Live Chat on the website • Email: designterushq@gmail.com • Operating Hours: 24 hours
Are my data and artworks protected?
Yes. All user data and uploaded artwork are protected under our Privacy Policy and Intellectual Property Terms. Only you own the rights to your uploaded designs.

General

Why should I choose DesignTerus?
DesignTerus combines t-shirt custom design, local production, and instant monetization—making it easy to express creativity, grow your brand, or shop unique styles from independent creators.